Privacy Policy

1. Introduction

LightRailWay Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lightrailway.click (the "Website") or use our styling services (collectively, the "Services").

We value your trust in providing us with your personal information, and we strive to use commercially acceptable means of protecting it. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Fill out a contact form
• Book a styling consultation
• Subscribe to our newsletter
• Participate in surveys or contests
• Contact our customer service

The personal information we may collect includes:

• Full name
• Email address
• Phone number
• Postal address
• Payment information
• Style preferences and measurements
• Photos you provide for styling purposes

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on those pages
• Referring websites
• Other browsing statistics

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

We use the following types of cookies:

• Essential Cookies: Necessary for the basic function of the Website.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website.
• Functionality Cookies: Enable us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our Website, the pages you have visited, and the links you have followed to recognize you when you return.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send administrative information, such as updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Personalize your experience and deliver content relevant to your interests
• Develop new products, services, features, and functionality
• Monitor usage patterns and analyze trends to improve our Website and Services
• Detect, prevent, and address technical issues
• Comply with legal obligations
• Send you marketing communications (with your consent where required by law)

4. Legal Basis for Processing

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we collect and use your personal information. In most cases, the legal basis will be one of the following:

• Consent: You have given us consent to process your personal information for a specific purpose.
• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your data protection interests or fundamental rights and freedoms.
• Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.

5. Disclosure of Your Information

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.
• Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests and Legal Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you request deletion of your personal information, we will delete or anonymize your personal information so that it can no longer be associated with you, subject to certain exceptions where retention is required or permitted by law.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access our services within a secure environment.

8. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

If you would like to exercise any of these rights, please contact us using the contact details provided below. We may ask you to verify your identity before responding to such requests to ensure your privacy and security.

9. Third-Party Links

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. International Data Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the information, including personal information, to the United Kingdom and process it there.

When we transfer personal information from the European Economic Area (EEA) or the United Kingdom to countries that have not been deemed to provide an adequate level of protection, we use specific contractual clauses approved by the European Commission or UK authorities which give personal information the same protection it has in the EEA or UK.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this policy, we will notify you through a notice on our Website or by sending you an email, prior to the changes becoming effective.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +442685603895
• By mail: LightRailWay Ltd., 48 Kennedy Row, Fionaburgh, N14 5HW, United Kingdom

If you have unresolved concerns, you have the right to complain to your local data protection authority.